Refund and Returns Policy

Mancinas Redwood Creations sells physical products that are either in stock or produced and fulfilled directly by our team. This policy outlines the conditions under which returns may be accepted and how refunds are handled.

This policy applies to all purchases made through our website within the United States.

RETURN ELIGIBILITY

Return requests may be submitted within 30 days of delivery and are subject to review and approval.

A return may be approved if:

  • The item is received damaged, defective, or incorrect
  • The item differs materially from the product listing
  • The item is unused and in its original condition
  • All original components, packaging, and documentation (if applicable) are included
  • The request is submitted within the 30-day return window

NON-RETURNABLE ITEMS

Returns are not accepted for:

  • Items marked as Final Sale at the time of purchase
  • Items that show signs of use, installation, modification, or damage after delivery
  • Requests submitted after the 30-day period
  • Items returned without prior authorization

Returns based on change of mind, size, fit, or preference are not accepted. Customers are expected to review product specifications and measurements before purchase.

RETURN REQUEST PROCESS

To request a return:

If approved, return instructions will be provided.

Returns sent without authorization may be refused.

RETURN SHIPPING

  • Customers are responsible for return shipping costs
  • If the return is approved due to an error on our side (damaged, defective, or incorrect item), return shipping may be covered

We recommend using a trackable shipping service. We are not responsible for returns lost in transit.

REFUNDS

After an approved return is received and inspected:

  • Refunds are issued to the original payment method
  • Original shipping charges are not refunded unless the return is due to our error
  • Processing times may vary depending on the payment provider

Refunds are not issued before item inspection is completed.

EXCHANGES

  • Direct exchanges are not offered
  • If a return is approved, a new order must be placed separately

DAMAGED OR INCORRECT ITEMS

If an order arrives damaged or incorrect:

  • Contact us promptly after delivery
  • Provide order details and supporting evidence (e.g., photos if requested)

Each case is reviewed before a resolution is provided.

CONTACT INFORMATION

Mancinas Redwood Creations
777 N Reed Ave
Reedley, CA 93654
United States

Email: support@mancinasredwoodcreations.com
Phone: +1 559-638-6289